Atlantis the Palm View in Morning

Frequently Asked Questions

Check-in/Check-out
Adults
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Children
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Check-in/Check-out

Bookings

Do I need to pay a security deposit at Atlantis Dubai?
A deposit of AED 500 per night is required at check-in for guests who would like to charge purchases and incidentals to their room.

What’s the minimum age requirement to check-in to Atlantis Dubai?
Guest must be 18 years of age or older to book a room at Atlantis Dubai.

What time is check-in and check-out at Atlantis Dubai?
Check-in time is 3:00pm and check-out time is 12:00pm.

How can I get an early check-in?
The early check-in request can be made at the time of booking. However, it is strictly subject to availability and may incur an additional charge.

Can we use the resort facilities if we arrive before check-in?
Yes, once you have checked in, the Front Office Reception will assist with luggage storage and provide a temporary identification card to access the beach, pool, Aquaventure and The Lost Chambers Aquarium, from as early as 10:00am.

What's included in your Half Board Package?
The Half Board Package includes your hotel stay plus daily breakfast and dinner. Some restaurants included in the Half Board Package for dinner require a further supplement to be paid per person. There are few restaurants that are not included in Half Board.

Do you offer All Inclusive Packages?
No, we only offer Bed and Breakfast, and Half Board Packages.

Rooms

Can you smoke in the rooms at Atlantis Dubai?
We have separate smoking floors at Atlantis Dubai. The smoking rooms can be requested in advance, however, rooms are strictly subject to availability.

Does Atlantis Dubai cater for people with disabilities?
We have rooms with provisions and amenities for people with disabilities. At the time of booking rooms, the details must be shared for more specifications and to check availability. Available amenities and provisions include wheelchairs (requires a deposit of AED 1000), shower stools, toilet frames and physically challenged phones. These items are strictly subject to availability.

Are there tea and coffee making facilities in the room?
We offer complimentary coffee sachets, tea bags, sugar, milk sachets and water kettles in all rooms.

Do you provide an iron and board in the rooms?
Yes, an iron and ironing board are provided in all the rooms at Atlantis Dubai.

Do you provide refrigerators in the room?
Refrigerators are subject to availability. They can be requested at the time of your booking, or during your stay by dialing “0” for assistance.

Do you provide microwaves in the room?
Microwaves are subject to availability. They can be requested at the time of your booking, or during your stay by dialing “0” for assistance.

Are rollaway beds available?
Rollaway beds are subject to availability. They can be requested at the time of your booking, or during your stay by dialing “0” for assistance.

Do you have international adaptors?
Yes, we can provide international adaptors upon request, subject to availability. Please dial "0" to place your request.

Do you have phone chargers?
Yes, we have a charging facility at the Business Centre, which is open daily from 8:00am – 12:00am.

Imperial Club
If I book an Imperial Club Room, what's included?

Complimentary return airport transfers in an Audi A6 or equivalent, upon request and subject to availability

Access to the Imperial Club Lounge from 7:00am – 11:00pm daily

Breakfast in the Imperial Club Lounge or Saffron or Kaleidoscope restaurants from 7:00am daily

Afternoon tea in the Imperial Club Lounge from 2:30pm to 4:30pm daily

Evening drinks and canapes in the Imperial Club Lounge from 5:00pm – 7:00pm daily

Light sweet and savoury snacks are available throughout the day in the Imperial Club Lounge, including juice, tea, coffee and soft drinks

For our Imperial Club guests with families, children aged 3 – 12 can enjoy daily complimentary morning and afternoon entry into Atlantis Kids Club, and teens aged 13 – 17 can receive complimentary Club Rush entry between 3:00pm – 6:00pm

Complimentary use of iPads are available to Imperial Club guests in the lounge

Complimentary access to 2,000+ newspapers and 100 magazines from 100 countries in 56 languages using Pressreader.com during your stay

Enjoy two treatments at ShuiQi Spa for the price of one. Offer applies to treatments of AED 500 or more and excludes Medi-Spa. One offer valid per room, per stay. Available between 10.00am – 3.00pm daily

Priority bellman services

Visiting Atlantis Dubai

Do you allow pets in Atlantis Dubai?
We do not allow pets in the hotel or resort grounds.

Is there free WiFi at Atlantis Dubai?
Yes, in-house guests receive complimentary WiFi and non-residents can access complimentary WiFi by registering an account.

What’s the weather in Dubai like?
Dubai has a tropical desert climate, with mild winters (December – February) and warm spring and autumn days, with balmy days and very little rain. Summers (June – August) are extremely hot and humid, with an average high of around 41°C (106°F) and overnight lows around 30°C (86°F). The highest recorded temperature in Dubai is 52.1°C (126°F) in July 2002.

Do you have parking for hotel guests at Atlantis Dubai?
Yes, we offer complimentary valet parking for guests staying at the hotel.

Do you offer parking for non-hotel guests?
Guests visiting the hotel for the day can use the complimentary valet parking services upon spending and presenting a bill of AED 150 or above on hotel services. We also offer complimentary parking for day visitors at the P18 parking area. When driving up the Palm towards Atlantis, please take a first right at the roundabout before you reach the Atlantis, The Palm building. A shuttle bus will pick our guests from the branded bus hop-on/ hop-off area and drop them off at The Avenues entrance.

Do you provide transportation from and to the airport or port?
We provide complimentary pick up and drop off for all Imperial Club and Suite guests from and to Dubai International Airport. Guests staying in a Guest Room may book a pick up and drop off for an additional fee, subject to availability. Please email: reservations@atlantisthepalm.com or call +971 (04) 4261000.

How much is a taxi from Dubai Airport to Atlantis?
A taxi from Dubai International Airport to Atlantis Dubai takes about 40 – 60 minutes and costs approximately AED 120.

How much is a taxi from Abu Dhabi Airport to Atlantis?
A taxi from Abu Dhabi International Airport to Atlantis Dubai takes about 1 hour 20 minutes and costs approximately AED 200–300.

Do you offer a free shuttle bus to and from the airport?
Atlantis Transportation Services are available for a fee, subject to availability. To arrange transfers, please email: reservations@atlantisthepalm.com or call +971 (04) 4261000.

Do you provide free shuttle buses to the malls?
Yes, we provide a complimentary shuttle service to the Mall of the Emirates. A copy of the shuttle schedule can be requested at the Concierge desk.

What's the dress code during Ramadan?
The dress code during the Holy Month of Ramadan depends on which restaurants you are dining in, however it is recommended to dress conservatively during this time.

Are there any prayer rooms in Atlantis Dubai?
We have two prayer rooms: one in the East Tower in The Avenues and one in the West Tower near ShuiQi Spa.

Can I visit Atlantis Dubai if I’m not staying at the hotel?
Visitors are welcome to dine at our restaurants, book spa and salon services and ShuiQi Spa, visit Aquaventure Waterpark and The Lost Chambers Aquarium, and book diving, dolphin and sea lion interactions.

For day visitors who would like to visit an in-house guest, the in-house guest must register them at the main reception prior to the visit. Day visitors must be able to provide the in-house guest’s room number and full name to be let through by security. They are also required to present valid identification at the main reception. Lastly, in-house guest must collect the day visitors from the lobby and personally lead them up to their room.

Do you have a medical clinic or pharmacy in the hotel?
Our guest clinic is open from 9:00am – 10:00pm daily and have paramedic assistance available 24/7. The Marina Pharmacy is located in the West Tower, near ShuiQi Spa.

Do you provide hotel guests with towels for the beach and the pools?
Yes, we provide complimentary towels for all hotel guests. Towels can be collected from the cabanas at the pool, beach and Aquaventure Waterpark.

How do I check out?
Guests may either settle their bill a night before they check out or go directly to the front office by 12.00pm finalise their account. We also have an Express Check-Out option, which can be found in Atlantean booklet in your room. Guests are required to sign the form and pass by the reception to drop it at the Express Check-Out counter.

How can I arrange a late check-out?
You can request a late check-out at the time of booking, or request it on the day, however, it is strictly subject to availability and will incur an additional charge.

Guest Rooms – AED 125 per hour per room

Imperial Club Rooms and Suites – AED 175 per hour per room, including access to the Imperial Club Lounge

From 9:00pm onwards, you will be charged for full day. You will need to approach the front desk and request a new key.

Can I still use the hotel facilities once I've checked out? 
Yes, there are many facilities that can be used on the day you check out. All guests are welcome to access Aquaventure Waterpark and The Lost Chambers Aquarium after 12:00pm. A pass is given at the Front Office at the time of check out. We also have the changing and shower facilities at the Aquaventure Waterpark from 10.00am until sunset. Guests with Imperial Club access may use the shower and changing facilities in the Imperial Club West Tower Lounge after their check out on the same day.

How can I provide feedback on my stay?
Simply dial “0” from your room to contact Guest Services and share your feedback during your stay. After your stay, a survey email will be sent to email address provided. Guests can also send their feedback by emailing dxb-feedback@atlantisthepalm.com.

How can I get a copy of my bill?
A copy of your room bill will be provided during check out. To request a copy of the bill after your departure, email dxb-callcenter@atlantisthepalm.com.

I left something at the hotel, can you help me find it?
Our Lost and Found desk is available 24/7 to assist. During your stay, you may dial “0" from your room; after your departure call +971 44260000 or email dxb-callcenter@atlantisthepalm.com.

Restaurants and Bars

Which restaurants are suitable for families at Atlantis Dubai?
We have a range of family-friendly restaurants at Atlantis Dubai, including Gordon Ramsay’s Bread Street Kitchen and Bar, Ronda Locatelli for Italian cuisine, and our buffet restaurants Saffron and Kaleidoscope.

Which restaurants are suitable for couples at Atlantis Dubai?
For a romantic dining experience at Atlantis Dubai, we suggest award-winning Ossiano, with views of the Ambassador Lagoon, Nobu for Japanese-Peruvian cuisine in a sleek setting, Hakkasan for contemporary Cantonese, or Ayamna for an authentic Lebanese meal.

Can I book brunch at Atlantis Dubai?
Atlantis Dubai offers a range of brunches every Friday, including Dubai’s biggest party brunch at Saffron, an elegant Japanese brunch at Nobu, a dynamic Cantonese brunch at Hakkasan and a family-friendly brunch at Gordon Ramsay’s Bread Street Kitchen and Bar

Is there a minimum age policy at your restaurants?
Most of the restaurants at Atlantis Dubai are open to guests of all ages, but please note the following age policies apply.
Nobu, Seafire and Hakkasan: Family seating is available for children aged 4 years and above at 6:00pm and 6:30pm only (excluding Fridays at Nobu). After 7:00pm, children aged 10 and above are welcome.
Ossiano: For dinner, children aged 11 years and above are welcome. All ages are welcome at Saturday lunch.
Saffron Brunch: 21 years and above only. ID is required upon entry.

What’s included in my Half Board Package?
The Half Board Package includes breakfast and dinner daily (excluding brunches and Aquaventure restaurants). Guests have a choice of a starter, main course and dessert from the a la carte menu, with the exception of signature dishes in the following restaurants. Restaurants and supplementary charges are subject to change without notice.

Kaleidoscope international buffet restaurant, serving Italian, Asian, Indian, Arabic and Mediterranean cuisine
Breakfast: 7:00am – 11:00am
Dinner buffet: 6:00pm – 11:00pm

Saffron buffet restaurant, serving Asian specialties including Chinese, Japanese, Mongolian, Singaporean and seafood dishes
Breakfast: 7:00am – 11:30am
Dinner buffet: 6:00pm – 11:30pm

Ayamna contemporary Lebanese restaurant
Dinner: Tues – Sun 7:00pm – 11:00pm; Thu – Fri 7:00pm – 11:30pm

Hakkasan Cantonese restaurant
Dinner: 6:30pm – 11:30pm Supplement charge of AED75 per adult and AED 38 per child (4-11 years old) applies

The Shore poolside restaurant, serving Tex Mex cuisine
Dinner: 18:00pm – 9:30pm

TBJ burger restaurant
Dinner: Sat – Thu 6:00pm – 10:00pm; Fri 6:00pm – 11:00pm

Asia Republic casual restaurant offering Chinese, Malaysian and Thai cuisine
Dinner: Sat – Thu 6:00pm – 10:00pm; Fri 6:00pm – 11:00pm

Seafire Steakhouse and Bar
Dinner: Wed – Sun 5:00pm – 11:00pm served 17.00hrs to 21.30hrs
Supplement charge of AED 200 per adult and AED 200 per child (4-11 years old) applies

Ronda Locatelli Italian pizza and pasta restaurant
Dinner: Sat – Tue 6:00pm – 10:30pm; Thu – Fri 6:00pm – 11:00pm
Supplement charge of AED 75 per adult and AED 38 per child (4-11 years old) applies

Gordon Ramsay’s Bread Street Kitchen and Bar serving a modern British menu
Dinner: Sat – Wed 6:00pm – 10:30pm; Thu – Fri 6:00pm – 11:00pm
Supplement charge of AED 75 per adult and AED 38 per child (4-11 years old) applies

Nobu Japanese restaurant
Dinner: Sat – Wed 6:00pm – 11:00pm; Thu and holidays 6:00pm – 12:00am; Fri 7:00pm – 12:00am
Supplement charge of AED 400 per adult and AED 400 per child (10 years old and above) applies

Ossiano fine dining restaurant
Dinner: Sun – Fri 6:30pm – 10:00pm; Sat 7:00pm – 10:30pm
Supplement charge of AED 400 per adult and AED 400 per child (10 years old and above) applies

Can you order shisha at Atlantis Dubai?
Yes, you can order shisha at the Ayamna Bar Terrace and on the Saffron Terrace.

What's the smoking policy for Atlantis Dubai’s restaurants?
Smoking is not permitted inside the restaurants at Atlantis Dubai, however, guests are allowed to smoke at the bar at Wavehouse and in the designated areas on the restaurant terraces.

Do you provide non-smoking areas?
The indoor dining areas of all restaurants at Atlantis Dubai are smoke-free zones.

Do you have a dress code in your restaurants?
For your comfort, please note the following dress codes for restaurants at Atlantis Dubai.

Hakkasan, Seafire, Bread Street Kitchen and Ayamna
Smart Casual dress code, with a minimum of tailored shorts, shirts with sleeves, closed shoes or sandals. Flip flops are not allowed. UAE national dress is welcome.

Kaleidoscope, Saffron, Ronda Locatelli and Plato’s
Casual dress code, with a minimum of tailored shorts, shirt with sleeves and any footwear is allowed. UAE national dress is welcome.

The Edge and The Shore
Casual dress code, with a minimum of shorts, shirts and any footwear allowed. UAE national dress is welcome. No swimwear or towels allowed in the evening.

Food outlets in The Avenues
Casual dress code, with a minimum of shorts, shirts and any footwear allowed. UAE national dress is welcome. No swimwear or towels allowed.

Nobu
Smart casual dress code is recommended. Gentlemen are requested to wear long trousers or smart jeans. Minimum of shirts with sleeves, closed shoes or sandals. Flip flops are not allowed. UAE national dress is welcome.

Ossiano
Smart Elegant dress code is recommended. Gentlemen are requested to wear shirts with a collar, long trousers or smart jeans and closed shoes (no trainers). UAE national dress is welcome. The same dress code applies to eligible children dining in the restaurant.

Which restaurants have live entertainment at Atlantis Dubai?
The following restaurants offer live entertainment. Kindly note that during the Holy Month of Ramadan, there is no live entertainment. The scheduled timing of the entertainment is subject to change without prior notice.
Ayamna: Musicians entertain you with traditional Arabic performances, Wed – Fri, from 8:00pm.
Ossiano: Enjoy a live vocal performance every evening from 8pm.
Seafire: Sway the night away to the jazz numbers and swing tunes of The Swing Revue band. Monday, from 8:00pm.

Is there a cancellation policy for bookings at Atlantis Dubai restaurants?
A cancellation policy will only be applied for group booking and it varies depending of the restaurant.

What is the minimum age to drink alcohol?
The minimum age for drinking alcohol at Atlantis Dubai is 21 years of age.

Am I able to book Afternoon Tea in any of your restaurants?
We offer Afternoon Tea at Plato’s daily, 2:00pm to 5:30pm.

Packages:*
Bronze: AED 150 per person including unlimited tea or coffee
Silver: AED 299 per person including Bottomless Prosecco for 1.5 hours
Gold: AED 940 per couple including a bottle of house Champagne (Perrier-Jouët Grand Brut)
Blue: AED 200 per person including a signature cocktail

For reservations, contact us at +971 4 426 1166 or
restaurantreservations@atlantisthepalm.com

*Terms and conditions:
Silver: Offer is valid for 1.5 hours
Gold: Offer is valid for one or two people only, or multiples of two.
Blue: The signature cocktail includes Mandarin Vodka, blood orange, rooibos and vanilla tea, top up with date wine.

Do you have a minimum spend in any of your restaurants or bars?
Minimum spend may apply in group bookings in the restaurants. Bars and restaurant bar serve on a first come first service basis and no minimum spend applicable.

How do I make a reservation at your restaurants or bars?
Book online at atlantis.com/dubai.com/restaurants or contact us on +971 4 426 1166 or restaurantreservations@atlantisthepalm.com

How can I request copies of your menus?
You can view our menus online at atlantis.com/dubai/restaurants. You can also contact us at +971 4 426 1166 or send an email to restaurantreservations@atlantisthepalm.com

How many restaurants and bars do you have?
We have 23 restaurants, including 3 celebrity chef restaurants.

Celebrity Restaurants
Nobu, Ronda Locatelli and Bread Street Kitchen

Signature Restaurants
Hakkasan, Ossiano, Ayamna, Seafire Steakhouse, Kaleidoscope and Saffron and Wavehouse

Casual Restaurants
Plato’s, Poseidon Cafe, The Edge, The Shore, Asia Republic, Shawafel and TBJ.

Do you offer a good variety of vegetarian food?
Atlantis caters our guest's dietary requirements including vegetarian. The below restaurants offer the widest variety of vegetarian options:
Nobu
Ronda Locatelli
Ayamna
Kaleidoscope

Do you cater to lactose intolerance?
Our restaurant cater to lactose intolerance. We recommend making a reservation and informing the restaurant of your dietary requirement beforehand.

Do you have vegan options?
Our restaurant cater to vegans, and all offer vegan options. Ronda Locatelli has a specialist vegan menu offering 40 vegan dishes.

Do you cater to people with a gluten intolerance?
Our restaurants cater to gluten intolerance. We recommend making a reservation and informing the restaurant of your dietary requirement beforehand.

How do I arrange a cake for a special occasion?
We offer a complimentary cake/dessert with a message of your choice in certain restaurants with at least 24 hours’ notice.

Can you assist me in arranging a special celebration?
If you wish to arrange something special such as flowers, a special cake and pre-ordered beverages at any restaurant, please contact us at +971 4 426 1166 or restaurantreservations@atlantisthepalm.com

Do you offer catering services?
We offer catering in our resort’s meeting rooms and event spaces, as well as catering services for external events. 

Can I get take away or delivery?
Casual restaurants such as Poseidon Cafe, The Burger Joint, Asia Republic, TBJ and Shawafel all offer a takeaway service. Ronda Locatelli, Asia Republic, TBJ and Shawafel are available for delivery on UberEats.

Are there restrictions during Ramadan? 
Please note the following general guidelines during Ramadan.

Restaurants and Aquaventure are usually not affected during Ramadan

In room dining will be available at all times

There is no entertainment during Ramadan such as live performance.

Are children allowed in your bars?
Please be informed that Bars do not allow guest under 21 years old. Children accompanied with adults are welcome in Plato’s.

If I'm late, how long will you hold my reservation for?
We hold an existing reservation for 15 minutes. If you will be late, please call us on +971 4 426 1166 to amend your reservation as per our availability.

How do I make a group booking?
Please contact us at +971 4 426 1166 or restaurantreservations@atlantisthepalm.com.

If I've booked a Half Board Package, can I pay a supplement to dine in other restaurants?
Guests who booked under our Half Board package are most welcome to dine in the restaurants not included in the package on a fully chargeable basis.

What time is happy hour?
Wavehouse
50% off selected drinks, daily 5:00pm – 7:00pm

The Shore
50% off selected drinks, daily 5:00pm – 7:00pm

Nobu
50% off selected drinks, daily 6:00pm – 8:00pm

Do you have a ladies night?
Wavehouse
Ladies get three free drinks, a Surf’s Up Wave Rider pass, 50% off bowling and a AED 100 voucher. Tuesday, 7:00pm – 11:00pm.

Nobu
Ladies get three free drinks and a special happy hour menu. Monday, 8:30pm – 11:00pm

Dolphin Bay and Sea Lion Point

How much is a dolphin interaction?
The price depends on the type of interaction and seasonality. Please contact us on +971 44261168 or dolphinbay@atlantisthepalm.com to get detailed information. Online bookings can also be done through our website.

Do you have a dolphin performance?
Yes, we have two daily dolphin performances. You get free access to these performances with your Aquaventure Waterpark ticket.

What's the minimum age for a dolphin interaction?
All children under 12 years old must be accompanied by a participating, paying adult. For the Dolphin Encounter there is no age limit, for the Dolphin Adventure the minimum age is 8 years old and 12 years old for the Royal Swim.

If I'm a hotel guest, do I receive a discount?
Yes, we offer preferential rates for all guests staying with us.

Are photos included in the price I pay?
Photos are available at an additional charge, the only interaction providing a complimentary photo is the Dolphin and Sea Lion Photo Fun interaction.

What's included in the price I pay?
The prices include an interaction program with our dolphins, a complimentary Two-Day Mega Pass to Aquaventure Waterpark, a locker for the duration of the interaction, towels, refreshments after the program and 25% off on the Lost Chambers Aquarium.

Do I have to be able to swim?
For the Dolphin Adventure and Royal Swim, being a confident swimmer is a must. We offer Dolphin Photo Fun and Dolphin Encounter for non-swimmers.

If I book a dolphin or sea lion interaction, am I allowed to use the hotel’s pools and beaches
The hotel pool and beaches are exclusively for hotel guests.

How much is a sea lion interaction?
The price depends on the type of interaction and seasonality. Please contact us on +971 44261168 or dolphinbay@atlantisthepalm.com to get detailed information. Online bookings can also be done through our website.

What's the minimum age to do a sea Lion Interaction?
Sea Lion Discovery is available for children 6 years old and above while Sea Lion Photo Fun is available for all ages. All children under 12 years old must be accompanied by a participating and paying adult.

Do you provide parking?
Complimentary parking is available at P18 Parking Area. A shuttle bus will take you to the Aquaventure Ticketing Plaza. Valet parking is also available at The Avenues (based on availability).

Do you recommend/make interaction bookings for guests with disabilities?
Dolphin Bay is open for everyone. If the person needs an assistant this will be counted as another paying participant and must be disclosed at the time of booking an interaction.

Am I allowed to book an interaction if I'm pregnant?
Dolphin Bay and Sea Lion Point interactions are not recommended for pregnant women.

Am I allowed take my camera in the water?
Cameras, jewellery, hair accessories or any loose accessory are not allowed in the water for the safety of our animals. You can purchase photos taken by our professional photographer. Observes with an Observer Pass can take photos for you.

Aquaventure Inquiries

What's the price for adults and for children?
Online price for One-Day Super Pass: AED 320 per adult (above 1.2m tall) and AED 260 per child (under 1.2m tall).

Online price for Two-Day Mega Pass: AED 350 per adult (above 1.2m tall) and AED 290 per child (under 1.2m tall).

Children 2 years old and below are offered complimentary access.

Online price for UAE Residents: AED 230 per adult (above 1.2m tall) and AED 180 per child (under 1.2m tall). This is valid only upon presenting an original Emirates ID, driver’s license or passport with resident visa.

Prices of tickets bought at Aquaventure Waterpark counter vary depending on season.

Online prices may change without prior notice.

What are the opening times for Aquaventure Waterpark?
Aquaventure Waterpark is open daily from 10.00am – sunset (Closing time subject to change depending on the season).

Can I pay extra for a Fast Track Pass or VIP Access?
For VIP experience please visit the VIP Premier Experiences counter at the Aquaventure Ticketing Plaza. You can book one of our Cabanas or reserved seating at Neptune’s Retreat. We also offer a Fast Track Pass which will allow guests immediate access to the water slides and rides. It’s at a cost of AED200 per person (additional to the admission rate) and only 300 tickets are sold daily.

Do you charge for lockers?
Small lockers cost AED 45 and large lockers AED 75

Do you charge for towels?
Towels cost AED 45 per towel. A locker and towel combo costs AED 75.

Do you provide parking?
Complimentary parking is available at P18 parking area. A shuttle bus will take you to the Aquaventure Ticketing Plaza. Valet parking is also available at The Avenues (based on availability).

Are we allowed to bring our own food and drink?
Food and drinks from outside are not allowed but baby food and water are permitted.

What's the minimum age to access the water park alone?
You must be a minimum of 12 years old to access the water park alone.

What's the dress policy?
Board shorts, Speedos, one and two piece swimsuit, burkinis, and rashguards are the only acceptable types of swim attire for Aquaventure Waterpark.

For safety, the following are NOT PERMITTED to be worn: Abayas, sarees, long shirts, long trousers and jeans, underwear, cotton shorts, button ups or anything you would normally wear outside of water, any sheer or see through items.

Please observe and respect local cultural sensitivity.

All young children MUST wear swim diapers when in and around the water.

Aquaventure management has the right to remove guests from the attraction/property for any swim attire that is deemed to be inappropriate. No refunds or discounts will be given to guests whom are unable to ride the slides due to inappropriate swim attire.

How long does it take to do all of the rides?
We recommend to coming at 10:00am to be able to enjoy all the facilities or purchasing out Two-Day Super Pass.

If I book tickets to the waterpark, does this include access to The Lost Chambers Aquarium?
Yes, it does.

If I bring my nanny, do I need to pay for them too
Yes, all guests who enter the facility are required to pay the full price.

Are we allowed to bring buggies into the water park?
Yes, baby strollers and prams are allowed.

Do you cater for people with disabilities?
Yes, Aquaventure waterpark welcomes all guests including those with disabilities.

Am I allowed to visit the waterpark if I'm pregnant?
Pregnant women are allowed into the water park, however many of the slides are not recommended for pregnant women.

Am I allowed to use my camera and selfie stick on the water slides?
Selfie sticks or other extension devices are not permitted on any rides.

The Lost Chambers Aquarium Inquiries

What Is The Lost Chambers Aquarium?
The Lost Chambers Aquarium is home to 21 different exhibit aquariums and caters to 65,000 marine animals with 250 types of species.

How much does it cost?
The admission ticket at the counter depends on the seasonality.

Prices online are AED 110 per adult and AED 90 per child (3 – 11 years old)

UAE Residents get a special rate of AED 85 per adult and AED 65 per child. All guests must present their original UAE Resident ID at the time of admission.

Children 0 – 2 years old get complimentary access.

What are the opening times?
Daily, 10.00am – 10.00pm. Opening times can change due to seasonality.

How long can we stay?
You may stay inside as long as they want until 10:00pm.

Do you provide parking?
The Lost Chambers is located in The Avenues in Atlantis Dubai. Complimentary valet parking: The Avenues (based on availability)

Do you cater for people with disabilities?
Yes, The Lost Chambers Aquarium is open for all guests with disabilities, however, the Fish Tales Tour is not recommended.

Atlantis Kids Club and The Zone

What is Atlantis Kids Club?
A high energy activity program for children aged 3 – 12.

What are the hours of operation?
Atlantis Kids Club is open 10:30am – 8:30pm and offers three different adventures for children

  • Morning Adventure: 10:30am – 1:30pm
  • Afternoon Adventure: 2:00pm – 5:00pm
  • Evening Adventure: 5:30pm – 8.30pm

What are the fees for each child?

  • Morning Adventure – AED 160 per child
  • Afternoon Adventure – AED 160 per child
  • Evening Adventure – AED 200 per child (includes pizza dinner served at 6:00pm)

Lunch: AED 60 per child (orders must be made by 12:30pm)

Hourly Adventure rate: AED 80 per child (It does not include lunch or dinner)

What activities do you provide?
We provide structured activities based on daily themes. Children will participate in various relay games, mini challenges, dance completions, arts and craft and so much more.

Do you offer special theme nights?
We offer special theme nights in our Evening Adventures: Sunday – Arabian Nights Monday – Mad Scientists Tuesday – Under the Sea Wednesday – Willy Wonka Thursday – Pirates on the Palm Friday – Candy Olympics Saturday – Super Kids Academy

What's the age limit for Kids Club?
Kids Club is designed for children ages 3 – 12 (proof of age is required on initial visit).

My child is almost 3 years old; can he still attend the Kids Club?
Children less than 3 years old would need to be with one of our babysitters (babysitting fees and Kids Club admission fees apply).

My child is still in diapers, are they able to attend Kids Club?
Children in diapers are more than welcome to attend Kids Club; however they will need to be assisted by one of our trained babysitters (babysitting fees and Kids Club admission fees apply).

Is Lunch provided?
Parents can book our character lunch for children from 1:30pm to 2:00pm. A fee applies of AED 60 per lunch (orders must be made by 12:30pm).

Do you provide snacks for children who are in the Atlantis Kids Club?
Healthy snacks are provided to children once in every session. Water is available anytime.

If I'm a hotel guest, do I have to pay extra?

  • Ocean and Palm Room guests enjoy one complimentary Afternoon Adventure to Atlantis Kids Club for children aged 3 to 12 from 2:00pm to 5:00pm
  • Imperial Club & Club Suite guests enjoy daily complimentary Morning and Afternoon Adventures to Atlantis Kids Club for children aged 3 to 12 from 10:30am to 1:30pm and from 2:00pm to 5:00pm (lunchtime meals are charged between 1:30pm to 2:00pm and pre-booking is required by 12:30pm)
  • Signature Suite guests enjoy daily complimentary Morning, Afternoon and Evening Adventures to Atlantis Kids Club for children aged 3 to 12 from 10:30am to 8:30pm (excluding meals)

Is the Parent or personal Nanny allowed to accompany the Children in Kids Club?
Kids Club is an adult-free zone, due to our strict child safety and security policy parents and nannies will not be permitted in the facility. If you require one to one supervision during the Kids Club activities, you can book a babysitter.

Are tours given at Atlantis Kids Club?
Parents can visit the Kids Club for a guided tour between 1:30pm – 2:00pm and 5:00pm - 5:30pm.

Do you offer babysitting services?
We provide babysitting services for hotel and non-hotel guests. All bookings are required with a minimum 24 hours’ advance notice. You can contact Atlantis babysitting at kidsclub@atlantisthepalm.com for more information about pricing and ratio.

Can I book a party in Kids Club?
Yes, please see Kids Club birthday packages on our website.

Can adults go inside the Kids Club during a birthday party?
Atlantis Kids Club is an adult free zone; however parents are welcome to join for the last 30 minutes of the birthday party for the cake cutting ceremony.

What is The Zone?
The Zone is a hangout zone for teenagers aged 13 – 17.

What activities do you offer?
The Zone offers access to iMac computers, video games, movie lounge and a dance floor. We also arrange group games and activities during sessions.

When is The Zone open?
Daily, 10:30am – 6:00pm and 7:00pm – 11:00pm

What is age policy?
We’re open to teenagers aged 13 – 17.

Can parents join?
The Zone is an adult-free zone.

What is the admission fee?
The Zone is free of charge.

Do you offer meals?
We offer lunch for the children at 1:30pm (orders must be made by 12.30pm) AED 60 per lunch per child. Dinner offered as part of Evening Adventure only.

Do you serve drinks and snacks?
Soft Drinks and Snacks are available for purchase.

How do my children pay for their snacks and soft drinks?
Children can either do a room post (as per parent authorization on the registration form) or pay in cash. Receipts are available.

Can I book a party at The Zone?
Yes, you can plan a party in The Zone. Please email us at TheZone@atlantisthepalm.com.

Spa Questions

What time does the spa and the fitness center open?
ShuiQi Spa is open from 10:00am – 10:00 pm and the Fitness Center is open from 5:00am – 10:00pm.

Is the spa and fitness center access complimentary for in-house guests?
The Fitness Centre is available to all guests. Only people paying for spa treatments can access the spa facilities.

Pools and Beaches

Which water sports activities do you offer?
We offer non-motorized water sports including kayaking and stand up paddle-boarding. We also offer boat tours. For bookings, email concierge@atlantisthepalm.com or visit our Concierge Desk in the Grand Lobby.

What are the pool and beach timings?
Our pools are open 8am – sunset.

Do you have lifeguards supervising your pools and beaches?
Lifeguards are present for our guest’s safety. Guests are requested to follow the safety instructions of the lifeguards at all times; otherwise they may risk injury to themselves or others.

Retail and Other

Do you have a mobile phone shop in the resort?
No, but you can find waterproof mobile phone covers at our retail stores.

Do you have a pharmacy at the resort?
Yes, Marina Pharmacy in the West Tower of the resort. We also have a guest clinic, open from 9:00am – 10:00pm. Paramedic Assistance is available 24/7.

Do you have a souvenir shop?
Yes, we have a number of souvenir shops in the Avenues and kiosks in Aquaventure.

Do you have a swimwear shop?
Yes, you can buy swimwear at a range of retails stores at The Avenues.

How much are the Palm Monorail tickets for?
Tickets are AED 20 one way, AED 30 return.

What are the Palm Monorail timings?
The monorail runs from 9am until 10pm, daily.