Frequently Asked Questions
Where is AWAKEN Wellness located at Atlantis, The Palm?
On the Lobby Level in the West Tower, near the Conference area entrance.
Are the Spa and Fitness Centre accessible to non-hotel guests?
AWAKEN Spa is accessible to both in-house and external guests. The Fitness Centre is for the use of in-house guests only.
Can children use the Spa and Fitness facilities?
Between 9am and 2pm daily, guests aged 12 and above are welcome to enjoy select Spa treatments if accompanied by a same-gender parent or guardian. All areas after 2pm are strictly for adults only. Between 9am and 2pm daily, guests aged 12 to 15 years old can use the fitness centre if accompanied and supervised by a parent or guardian aged 18+. Children under 12 are not permitted into the fitness centre, or Spa facilities.
Can I enjoy the Spa facilities?
If you book any Spa treatment you can enjoy our facilities for free, or you can purchase an AWAKEN Retreat pass which includes access to a hydrotherapy pool, snow fountain, aromatherapy steaming, the sauna and our plant-powered refreshment lounge.
Can I enjoy the Spa facilities with my spouse or partner?
The AWAKEN Retreat facilities are separate for male and female guests so each gender can experience complete privacy. The Spa VIP Suite can be booked for couples' treatments, which may include a bath ritual. Alternatively, you can upgrade any treatment to be enjoyed together in the VIP Suite for a fee.
Can I buy a Pool & Beach Access pass?
Non-hotel guests can add a Pool & Beach pass to their Spa treatment booking on the day of their Spa service. A stand alone Pool & Beach access pass is AED 300 for 12 years old and above and AED 200 for those under 12. Pool & Beach access passes may be used only at the resort where purchased.
Does AWAKEN have a retail space?
Yes, the AWAKEN Boutique is located within the Spa and a retail section is also available at AWAKEN Fitness.
What brands are available to purchase at AWAKEN?
AWAKEN house branded frequency massage oils, meditation mists, sun protection and after sun care, sensorium body line and active wear are unique to AWAKEN at Atlantis Dubai. We have curated the very best skincare lines from Augustinus Bader, Dr. Burgener, Proverb, Aromatherapy Associates, Knesko, Salt & Crystal and Maison D'Asa to further enhance your wellness experience.
Can I purchase a gift voucher?
Yes, you may purchase a gift voucher here.