Is Atlantis, The Palm open?

Atlantis, The Palm has now reopened most areas of the resort. Temporary closures are still in place in the following areas:

ShuiQi Spa wet facilities (steam, sauna and jacuzzi)
Kid’s Club and The Zone
Food & Beverage outlets including Ossiano, Saffron, TEN Bar and Terrace, The Edge, TBJ, Shawafel and Beach Buns.

As per government guidelines, all guests are required to make a booking prior to a stay, dining, visiting Aquaventure or the spa.To make a reservation please visit www.atlantis.com/dubai or call +971 4 426 2000.

For updates on openings and times, please continue to check our website or social media for the latest news https://www.atlantis.com/dubai

Are pools and beaches open?

Yes. In line with the Dubai Government’s guidelines all pools (The Royal Pool, Zero Entry Pool and WHITE Beach infinity pool) as well as all beaches are now open. The capacity in all in-resort pools will remain limited to one person per four square metres and a minimum of two metres social distancing will apply. Families are permitted to sit together as well as groups of up to five guests.

Does my stay include entry into The Lost Chambers Aquarium and Atlantis Aquaventure?

Yes. All stays at Atlantis, The Palm across all room categories include daily complimentary access to Atlantis Aquaventure (Wednesday - Sunday from 9am – sunset). The Lost Chambers Aquarium (Thursday- Sunday from 10am – 9pm) and (Monday- Wednesday from 12:00pm-9:00pm) . There is no need to book these experiences in advance and we will provide your wristband upon check-in.

What happens if I stay at Atlantis, The Palm on a weekday and Aquaventure is closed?

The room rates at Atlantis, The Palm reflect the inclusion of Aquaventure, this means that depending on when you stay with us, the rate you pay for the room will be either inclusive or exclusive of waterpark access.

Are children permitted in-resort and what activities are they able to do?

Yes. Children are now permitted to stay at Atlantis, The Palm as well as access all areas of the resort including the pool and beach. Children are also invited to visit all in-resort attractions including Atlantis Aquaventure, The Lost Chambers Aquarium and Dolphin Bay under the supervision of an adult. Little Atlantis Playground is also now open.

When will the other areas of the resort be reopening?

At this stage ShuiQi Spa’s wet facilities, Kid’s Club and The Zone remain temporarily closed until further notice as per direction by the United Arab Emirates government and Dubai authorities. Rest assured we are monitoring the situation and we will continue to ensure our policies and procedures reflect the best available information from the United Arab Emirates government and Dubai authorities.

For updates on openings and times, please continue to check our website or social media for the latest news https://www.atlantis.com/dubai

What is the resort's Cancellation policy?

New and existing room bookings – stays between until 30 September 2020

We understand that a lot of uncertainty remains surrounding travel and we continue to be committed to ensuring our guests affected by COVID-19 have flexibility in their travel options. Therefore, we have reviewed our cancellation policy to provide our guests the most flexibility we can during these challenging times.

With this in mind Atlantis The Palm, Dubai will waive all cancellation and change fees applicable to all existing and new bookings for stays until 30th September 2020.

If your booking falls outside of these dates, the normal cancellation policy applies as detailed in the booking terms and conditions; including all bookings from 1st October 2020 onwards.

Please email us on dxb-callcenter@atlantisthepalm.com to be able to assist you further.

The Airline has cancelled my flight/ the Airline has suspended flights. What happens now?

New and existing room bookings – stays until 30th September 2020

We understand that a lot of uncertainty remains surrounding travel and we continue to be committed to ensuring our guests affected by COVID-19 have flexibility in their travel options. Therefore, we have reviewed our cancellation policy to provide our guests the most flexibility we can during these challenging times.

With this in mind Atlantis The Palm, Dubai will waive cancellation and change fees applicable to all existing and new bookings for stays between until 30th September 2020.

If your booking falls outside of these dates, the normal cancellation policy applies as detailed in the booking terms and conditions; including all bookings from 1st October 2020 onwards.

Please email us on dxb-callcenter@atlantisthepalm.com to be able to assist you.

I have heard the UAE borders are now open. Can I travel to Dubai?

As per government guidelines, Dubai expects to welcome international tourists from 7th July 2020. This will be subject to Dubai Airports’ official flight schedule and subject to airports being operational at your departure destination. Your travel will also be subject to the guidelines in your own country of departure. Upon arrival to Dubai airports, all tourists will be required to present a recent COVID-19 negative certificate (valid for 96 hours) or undergo testing at the airport. All positive COVID19 cases will be quarantined for 14 days with travellers bearing the costs of treatment and isolation. All tourists must also have international health insurance coverage before traveling and are required to register their details in the COVID19 DXB app. For more information on arriving into Dubai, please click here.

What hygiene precautions and medical care policy has Atlantis, The Palm put together to protect its guests?

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the continued safety of our guests and associates. Please visit www.atlantis.com/dubai/about/health-sanitation for a full overview of the health and safety measures being taken in resort.

Do you have any stay offers running at the moment?

Your Summer Re-Imagined
Our staycation resident offer starts at AED 555++ on weekdays and AED 795++ on weekends. For bookings including breakfast and/or half board children will dine for free and a 200AED credit will also be provided to spend in-resort (not included on room-only, Imperial Club or Suite bookings). All bookings will also include daily complimentary access into Aquaventure Waterpark (from Wednesday to Sunday only) and The Lost Chambers Aquarium per each night’s stay. For further details or to book, please visit www.atlantis.com/dubai/uae-resident

Couples Package
Our couples package starts at 1,288 AED and includes breakfast, daily complimentary access into Aquaventure Waterpark (from Wednesday to Sunday only) and The Lost Chambers Aquarium per each night’s stay, a complimentary bottle of champagne, an upgrade to the next room category, late check-out and a ‘Taste of Hakkasan’ set menu for two. In addition, couples will receive a 200AED credit to spend in-resort (excluding retail). For further details or to book, please visit www.atlantis.com/dubai/uae-resident

WHITE Beach Staycation
Guests can re-energise with good vibes only with a two-night stay starting from AED 1,510. This includes breakfast, complimentary two-day access to WHITE Beach with guaranteed sun loungers, a lunchtime dining experience for two at WHITE Restaurant including a bottle of wine, and AED 200 in-resort credit. Guests also receive daily complimentary access into The Lost Chambers Aquarium per each night’s stay. For further details or to book, please visit www.atlantis.com/dubai/uae-resident

Do you have any pool and beach offers running at the moment?

Guests who book any of ShuiQi Spa’s latest pamper packages can add a pool and beach day to their treatment for just AED 100. In addition, a standalone pool and beach pass (without treatment) is just AED 150 per day for access to The Royal Pool, Zero Entry Pool and over 1km of private beachfront. To book, please visit https://www.atlantis.com/dubai/shuiqi-spa-and-fitness.

Is ShuiQi Spa & Fitness Centre open?

ShuiQi Spa is open weekdays 9am – 7pm and weekends 9am – 9pm for all treatments including massage, hair salon and nail treatments. For more information or to make a reservation please visit www.atlantis.com/dubai/shuiqi-spa-and-fitness.ShuiQi Fitness Centre is open weekdays 6am – 7pm and weekends 6am – 9pm and is complimentary for in-house guests. We are also pleased to share that the showers and changing facilities are now available.