Is Atlantis, The Palm open?

Atlantis, The Palm has now reopened most areas of the resort. Temporary closures are still in place across select Food & Beverage outlets including TEN Bar and Terrace, The Edge, TBJ, Shawafel, Saffron, Seafire Steakhouse & Bar and Ayamna.

For updates on openings and times, please continue to check our website or social media for the latest news https://www.atlantis.com/dubai

Are pools and beaches open?

Yes. In line with the Dubai Government’s guidelines all pools (The Royal Pool, Zero Entry Pool and WHITE Beach infinity pool) as well as all beaches are now open. The capacity in all in-resort pools will remain limited to one person per four square metres and a minimum of two metres social distancing will apply. Families are permitted to sit together as well as groups of up to five guests.

Is Aquaventure open?

We would like to inform all our fun-seeking guests that from the 1st November 2020 until 12th December 2020, Aquaventure Waterpark will be open every day apart from Sundays and Wednesdays, in order to carry out scheduled maintenance. This is so we you can make the most of your next visits. On all other days Aquaventure Waterpark will open from 10am-sunset. Daily entry is complimentary for in-house guests per each nights’ stay, and tickets are available to book online. To purchase tickets, please visit atlantis.com/dubai.

Does my stay include entry into The Lost Chambers Aquarium and Atlantis Aquaventure?

Yes. All stays at Atlantis, The Palm across all room categories include daily complimentary access to Atlantis Aquaventure per each night’s stay (from 10am – sunset. Closed Sundays and Wednesdays) and unlimited access to The Lost Chambers Aquarium (10am – 9pm). There is no need to book these experiences in advance.

What happens if I stay at Atlantis, The Palm on a Tuesday and Aquaventure is closed?

The room rates at Atlantis, The Palm reflect the inclusion of Aquaventure, this means that depending on when you stay with us, the rate you pay for the room will be either inclusive or exclusive of waterpark access.

Are children permitted in-resort and what activities are they able to do?

Yes. Children are now permitted to stay at Atlantis, The Palm as well as access all areas of the resort including the pool and beach. Children are also invited to visit all in-resort attractions including Atlantis Aquaventure, The Lost Chambers Aquarium and Dolphin Bay under the supervision of an adult. Little Atlantis Playground, Kid’s Club and The Zone are also now open.

What is the resort's cancellation/amendment policy?

We understand that a lot of uncertainty still remains surrounding travel and we continue to be committed to ensuring our guests affected by COVID-19 have flexibility in their travel options. Therefore, we have reviewed our amendment and cancellation policy to provide our guests with the most flexibility we can during these challenging times.

Airline schedule changes and Atlantis Dubai flexibility
All bookings from 8th November to 25th December, 2020 that are affected by changes in airline schedules will benefit from maximum flexibility so that we can accommodate your needs. This includes early arrival and late check out at no extra charge. If an extra night stay is required due to flight changes, we will offer a 50% discount on the current room rate.

Booking amendment policy
All bookings from 8th November to 1st May, 2021 (made prior to 8th November, 2020) may be re-booked at the same rate for a future stay until 25th December, 2021. This is subject to availability in the same room or suite category at the same rate, as per the same contractual terms. Please note that a rate difference will be applicable for all re-bookings over the following travel periods: 26th December, 2020 to 2nd January, 2021, 27th March to 17th April, 2021 and 22nd October to 29th October, 2021.

Booking cancellation policy
From 8th November to 18th December, 2021 a 24-hour cancellation policy will be applicable. From 19th December to 25th December, 2020 a 7-day cancellation policy will be applicable. From 26th December, 2020 to 1st January, 2021 a 14-day cancellation policy will be applicable. From 2nd January to 26th March, 2021 a 24-hour cancellation policy will be applicable. From 27th March to 30th September, 2021 a 7-day cancellation policy will be applicable.

Please email us on dxb-callcenter@atlantisthepalm.com to be able to assist you further.

Do I need a COVID-19 test before I travel to Dubai?

Yes. All guests who arrive in the airport from any destination, must have a negative COVID-19 PCR test certificate to be accepted onto a DXB -bound flight. The test must be taken a maximum of 96 hours before departure and excludes children under the age of 12 and passengers who have a moderate or severe disability. The PCR test can be taken at any recommended, trusted or certified laboratory in the guests’ country of origin. Only guests flying from India, Pakistan and Bangladesh must use a UAE government specified designated laboratories which can be found here. All guests must also have international health insurance coverage before traveling and are required to register their details in the COVID19 DXB app upon arrival to DXB. All guests must also complete this quarantine undertaking form (provided onboard their aircraft) and this health declaration form which will be provided at Atlantis, The Palm during check-in.

Can I claim back the cost of mydeparture COVID-19 test when I arrive at Atlantis?

Yes, we are delighted to announce that we will give back the cost of all arrival PCR tests as in-resort credit for all guests staying with us five nights or more. Guests will receive up to 700 AED in-resort credit per person, which can be spent across all of our restaurants, at our award-winning spa or on marine and waterpark experiences. This is offer is valid for all guests booking from 12th October, 2020 and for all stays between 14th October, 2020 to 30th April, 2021. Upon check-in, all guests must present their original proof of purchase of their departure PCR test from any registered private clinic, medical center or private hospital. Free departure tests taken from the origin country does not qualify for the in-resort credit. Resort credit is capped to a maximum of 2 adults per room per stay.

What happens if I have to take another COVID-19 test on arrival in Dubai airport?

Guests travelling from a list of 29 countries* will also have to undergo a COVID-19 test when they land at DXB (even if they have been tested prior to departure). If guests have received a second test at the airport, upon check-in to Atlantis, The Palm, they will be invited to stay in a room on allocated floors within the hotel. By UAE Law guests must remain in their room until they receive their official test result. This can take up to 48 hours, but generally will be less than 24 hours. Once the negative test results are received from the authorities via text message, guests are requested to present this to the Front Office team, whereby they will be moved to a different room and can continue to enjoy their holiday. If the test result is positive, the guest has a moral and legal responsibility to inform the Hotel Clinic in order to be referred to a hospital or an isolation facility. * Afghanistan,Armenia, Brazil, Bangladesh, Djibouti, Egypt, Eritrea, India, Indonesia, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Montenegro, Nigeria, Pakistan, Philippines, Russian Federation, Serbia, Somalia, South Africa, Sri Lanka, Sudan, Tajikistan, Tanzania, Turkey, Turkmenistan, USA - Dallas Fort Worth (DFW), Houston (IAH), Los Angeles (LAX), San Francisco (SFO), Fort Lauderdale (FLL) and Orlando (MCO), including passengers originating from California, Florida and Texas, Uzbekistan

Do I need a COVID-19 test before leaving Dubai?

We advise that all guests check the requirements of the country they are travelling to as the travel regulations change frequently. You can do this via the Emirates Airlines website at https://www.emirates.com/english/help/covid-19/travel-requirements-by-destination/.
The resort has also partnered with one of the city’s leading clinics, to offer guests COVID-19 testing within the comfort of the resort. In order to book this test, guests are invited to visit the West Tower clinic to present a passport copy and make a booking between 9am-8pm daily. The booking for the test must be conducted no more than 96 hours before departure, however we advise that guests take the test between 48 and 72 hours before departure. At the designated time guests are invited to visit the Guest Clinic reception where the test will be completed in 5-10 minutes. The price for the test is AED 250 for results within a maximum of 24 hours.

What hygiene precautions and medical care policy has Atlantis, The Palm put together to protect its guests?

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the continued safety of our guests and associates. Please visit www.atlantis.com/dubai/about/health-sanitation for a full overview of the health and safety measures being taken in resort.

Do you have any stay offers running at the moment?

Kid’s Dine Free
Our Kid’s Dine Free offer includes up to 15% off the standard room rate as well as daily complimentary access to Aquaventure Waterpark per each night’s stay and unlimited access to The Lost Chambers Aquarium. Children also go free for bookings including breakfast and/or half board and receive complimentary access to Atlantis Kid’s Club. For further details or to book, please visit www.atlantis.com/dubai/uae-resident

Do you have any pool and beach offers running at the moment?

Guests who book any of ShuiQi Spa’s latest pamper packages can add a pool and beach day to their treatment for just AED 100. In addition, a standalone pool and beach pass (without treatment) is just AED 150 per day for access to The Royal Pool, Zero Entry Pool and over 1km of private beachfront. To book, please visit https://www.atlantis.com/dubai/shuiqi-spa-and-fitness.

Is ShuiQi Spa & Fitness Centre open?

ShuiQi Spa is open weekdays 9am – 7pm and weekends 9am – 9pm for all treatments including massage, hair salon and nail treatments. For more information or to make a reservation please visit www.atlantis.com/dubai/shuiqi-spa-and-fitness.ShuiQi Fitness Centre is open weekdays 6am – 7pm and weekends 6am – 9pm and is complimentary for in-house guests. We are also pleased to share that the showers, changing facilities and wet facilities (steam, sauna and jacuzzi) are now available.