Is Atlantis, The Palm open?

Atlantis, The Palm has now reopened most areas of the resort. Temporary closures are still in place across select Food & Beverage outlets including TEN Bar and Terrace, The Edge, TBJ, Shawafel & Bar and Ayamna.

For updates on openings and times, please continue to check our website or social media for the latest news https://www.atlantis.com/dubai

Are pools and beaches open?

Yes. In line with the Dubai Government’s guidelines all pools (The Royal Pool, Zero Entry Pool and WHITE Beach infinity pool) as well as all beaches are now open. The capacity in all in-resort pools will remain limited to one person per four square metres and a minimum of two metres social distancing will apply. Families are permitted to sit together as well as groups of up to five guests.

Is Aquaventure open*?

Aquaventure Waterpark will be open as per the days and timings below. Daily entry is complimentary for in-house guests per each nights’ stay, and visitors tickets are available to book online. To purchase tickets, please visit atlantis.com/dubai.

March, 2021
Aquaventure is open Monday-Saturday 10am-6pm

*Subject to change without prior notice

Does my stay include entry into The Lost Chambers Aquarium and Atlantis Aquaventure?

Yes. All stays at Atlantis, The Palm across all room categories include daily complimentary access to Atlantis Aquaventure per each night’s stay (from 10am – sunset) and unlimited access to The Lost Chambers Aquarium (10am – 9pm). There is no need to book these experiences in advance.

Are children permitted in-resort and what activities are they able to do?

Yes. Children are now permitted to stay at Atlantis, The Palm as well as access all areas of the resort including the pool and beach. Children are also invited to visit all in-resort attractions including Atlantis Aquaventure, The Lost Chambers Aquarium and Dolphin Bay under the supervision of an adult. Little Atlantis Playground, Kid’s Club and The Zone are also now open.

What is the resort's cancellation/amendment policy?

We understand that a lot of uncertainty still remains surrounding travel and we continue to be committed to ensuring our guests affected by COVID-19 have flexibility in their travel options. Therefore, we have reviewed our amendment and cancellation policy to provide our guests with the most flexibility we can during these challenging times.

Booking Amendment Policy
All existing bookings from 23rd February to 28th May, 2021 (excluding 27th March to 10th April , 2021) may be re-booked for a future stay at the same rate until 1st April, 2022. This is subject to availability in the same room or suite category, at the same rate and at same contractual terms booked. A rate difference would be applicable for all re-bookings overlapping the following travel periods:

27th March to 17th April, 2021
22nd October to 29th October, 2021
26th December, 2021 to 1st January, 2022
12th February to 18th February, 2022

All existing bookings from 27th March to 10th April, 2021 may be re-booked for a future stay at the same rate until 30th April, 2022. This is subject to availability in the same room or suite category, at the same rate and at same contractual terms booked.

A rate difference would be applicable for all re-bookings overlapping the following travel periods:
26th December, 2021 to 1st January, 2022

Booking Cancellation Policy
From 23rd February to 26th March 2021 a 24-hours cancellation policy will be applicable.
From 27th March to 30th September, 2021 a 7-days cancellation policy will be applicable.

Please email us on dxb-callcenter@atlantisthepalm.com to be able to assist you further.

Do you have any COVID-19 related offers?

All guests have the option to choose one of the following COVID-19 related offers (applicable for guests staying five nights or more only):

Claim back the cost of your arrival PCR tests as in-resort credit. Guests will receive up to 700 AED in-resort credit per person, which can be spent across all of our restaurants, at our award-winning spa or on marine and waterpark experiences. Resort credit is capped to a maximum of 2 adults per room per stay.
Avail hassle-free on-site COVID-19 testing before departure. In order to book this test, guests are invited to visit the West Tower clinic to present a passport copy and make a booking between 9am-8pm daily. The booking for the test must be conducted no more than 96 hours before departure, however we advise that guests take the test between 48 and 72 hours before departure.
Both of the above offers can be availed by guests staying 10 nights or more.

Do I need a COVID-19 test before I travel to Dubai?

Travel to Dubai for tourism was permitted from July 7, 2020 and the city is now welcoming tourists from around the world once again. Guidelines for travel are as follows:

Before travel guests must check with their airline for specific details relevant to their country of departure.
All guests must carry out a COVID-19 PCR test before arriving into DXB, no more than 96hrs before scheduled flight departure time, at an officially recognised testing centre.
Guests arriving from a list of 53 countries* will also have to undergo a COVID-19 test when they land at DXB (even if they have been tested prior to departure)
Guests flying from India, Pakistan or Bangladesh, must get a PCR certificate from one of the labs listed in the designated laboratories document to be accepted on the flight.
All negative COVID-19 PCR test results must be presented in printed certificate format by the guest on arrival to DXB. The certificate must be in English or Arabic only. Handwritten certificates will not be accepted. SMS and digital certificates are not accepted.
The certificate must be for a polymerase chain reaction (PCR) test. Other test certificates including antibody tests and home testing kits are not accepted in Dubai.
On arrival to DXB, guests must download and register on the COVID-19 DXB Smart App.
Children under the age of 12 and passengers with moderate to severe disabilities are exempt from PCR test requirements.

Can I claim back the cost of my departure COVID-19 test when I arrive at Atlantis?

Yes, we are delighted to announce that we will give back the cost of all arrival PCR tests as in-resort credit for all guests staying with us five nights or more. Guests will receive up to 700 AED in-resort credit per person, which can be spent across all of our restaurants, at our award-winning spa or on marine and waterpark experiences. This is offer is valid for all guests booking from 12th October, 2020 and for all stays between 14th October, 2020 to 30th April, 2021. Upon check-in, all guests must present their original proof of purchase of their departure PCR test from any registered private clinic, medical center or private hospital. Free departure tests taken from the origin country does not qualify for the in-resort credit. Resort credit is capped to a maximum of 2 adults per room per stay.

Do I need a COVID-19 test before leaving Dubai?

We advise that all guests check the requirements of the country they are travelling to as the travel regulations change frequently. You can do this via the Emirates Airlines website at https://www.emirates.com/english/help/covid-19/travel-requirements-by-destination/. For guests that do need a test, the resort has partnered with one of the city’s leading clinics, to offer guests COVID-19 testing within the comfort of the resort. In order to book this test, guests are invited to visit the West Tower clinic to present a passport copy and make a booking between 9am-8pm daily. The booking for the test must be conducted no more than 96 hours before departure, however we advise that guests take the test between 48 and 72 hours before departure. At the designated time guests are invited to visit the Guest Clinic reception where the test will be completed in 5-10 minutes. Guests who are staying with us five nights or more can avail this test complimentary (not available in conjunction with the ‘claim back’ offer. The price for the test is AED 250 for results within a maximum of 24 hours.

What happens if I have to take another COVID-19 test on arrival in Dubai airport?

Guests travelling from a list of 29 countries* will also have to undergo a COVID-19 test when they land at DXB (even if they have been tested prior to departure). If guests have received a second test at the airport, upon check-in to Atlantis, The Palm, they will be invited to stay in a room on allocated floors within the hotel. By UAE Law guests must remain in their room until they receive their official test result. This can take up to 48 hours, but generally will be less than 24 hours. Once the negative test results are received from the authorities via text message, guests are requested to present this to the Front Office team, whereby they will be moved to a different room and can continue to enjoy their holiday. If the test result is positive, the guest has a moral and legal responsibility to inform the Hotel Clinic in order to be referred to a hospital or an isolation facility. * Afghanistan,Armenia, Brazil, Bangladesh, Djibouti, Egypt, Eritrea, India, Indonesia, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Montenegro, Nigeria, Pakistan, Philippines, Russian Federation, Serbia, Somalia, South Africa, Sri Lanka, Sudan, Tajikistan, Tanzania, Turkey, Turkmenistan, USA - Dallas Fort Worth (DFW), Houston (IAH), Los Angeles (LAX), San Francisco (SFO), Fort Lauderdale (FLL) and Orlando (MCO), including passengers originating from California, Florida and Texas, Uzbekistan

What hygiene precautions and medical care policy has Atlantis, The Palm put together to protect its guests?

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the continued safety of our guests and associates. Please visit www.atlantis.com/dubai/about/health-sanitation for a full overview of the health and safety measures being taken in resort.

Do you have any stay offers running at the moment?

Kid’s Dine Free
Our Kid’s Dine Free offer includes up to 15% off the standard room rate as well as daily complimentary access to Aquaventure Waterpark per each night’s stay and unlimited access to The Lost Chambers Aquarium. Children also go free for bookings including breakfast and/or half board and receive complimentary access to Atlantis Kid’s Club. For further details or to book, please visit www.atlantis.com/dubai/uae-resident

Do you have any pool and beach offers running at the moment?

Guests who book any of ShuiQi Spa’s latest pamper packages can add a pool and beach day to their treatment for just AED 100. In addition, a standalone pool and beach pass (without treatment) is just AED 150 per day for access to The Royal Pool, Zero Entry Pool and over 1km of private beachfront. To book, please visit https://www.atlantis.com/dubai/shuiqi-spa-and-fitness.

Is ShuiQi Spa & Fitness Centre open?

ShuiQi Spa is open weekdays 9am – 7pm and weekends 9am – 9pm for all treatments including massage, hair salon and nail treatments. For more information or to make a reservation please visit www.atlantis.com/dubai/shuiqi-spa-and-fitness.ShuiQi Fitness Centre is open weekdays 6am – 7pm and weekends 6am – 9pm and is complimentary for in-house guests. We are also pleased to share that the showers, changing facilities and wet facilities (steam, sauna and jacuzzi) are now available.