Rooms and Suites

Booking Deposit Policy: A deposit is not required as long as a valid credit card is provided. For advance purchase offers, full prepayment is required at the time of booking and is non-refundable. Terms and conditions may apply depending on date of arrival and special promotions.

Incidental Deposit Policy: Upon check-in, a AED 500 credit card pre-authorisation or cash deposit per day is required for incidentals, in addition to the room charges.

Calendar Pricing - Pricing displayed on the calendar is based on a one night stay. Prices may differ for longer stays.

Shoulder Season: Bookings cancelled within 7 days prior to arrival at 15.00hrs. (DXB time) will be charged 100% of total booking.
4 June 2023 - 30 September 2023
3 June 2024 - 30 September 2024

High Season: Bookings cancelled between 14 days prior to arrival at 15.00 hrs (DXB time) will be charged 100% of the total booking.
01 October 2023 - 13 October 2023
12 November 2023 - 15 December 2023
14 January 2024 – 09 February 2024
25 February 2024 - 15 March 2024
21 April 2024 - 02 June 2024
01 October 2024 - 11 October 2024
10 November 2024 - 13 December 2024

Peak Season: Booking cancelled between 21 days prior to arrival at 15.00hrs (DXB time) will be charged 100% of the total booking.
14 October 2023 - 20 October 2023
21 October 2023 - 04 November 2023
05 November 2023 - 11 November 2023
16 December 2023 - 22 December 2023
7 January 2024 – 13 January 2024
10 February 2024 - 24 February 2024
16 March 2024 - 22 March 2024
14 April 2024 - 20 April 2024
12 October 2024 - 18 October 2024
03 November 2024 - 09 November 2024
14 December 2024 - 22 December 2024
Booking cancelled between 28 days prior to arrival at 15.00hrs (DXB time) will be charged 100% of the total booking.
23 March 2024 - 13 April 2024
19 October 2024 - 02 November 2024
Festive / New Year’s Period: Booking cancelled between 42 days prior to arrival at 15.00hrs (DXB time) will be charged 100% of the total booking.
23 December 2023 - 06 January 2024
23 December 2024 - 06 January 2025

Compulsory supplement to be applied on the night of 31 December.
Advance Purchase Rates: Full prepayment is required at the time of booking and is non-changeable and non-refundable.

Early Departure: 100% of the total period booked will be charged in all seasons.

Aquaventure Waterpark and The Lost Chambers Aquarium

Aquaventure Waterpark tickets and The Lost Chambers Aquarium admission are 100% non-refundable and should not be resold.

Dolphin and Sea Lion Experiences at Atlas Village

Full refund if the reservation is cancelled at least 72 hours before the scheduled event.
50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time.
100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event.
Rescheduling must be made a minimum of 24 hours before the scheduled time.
A charge of AED 90 per person rescheduling fee will be applied if the request is within 24 hours of the booked experience.
Rescheduling request is subject to availability.
No shows are charged at the full price of the booked experience.

Restaurants

If you are running late or can no longer make your reservation please let us know by calling restaurant reservations on +971 4 426 2626.

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