Terms & Conditions

Rooms and Suites

  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and, 5% Value Added Tax is applicable
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable and will be collected upon check-out
  • Offer is subject to availability.
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservations Office
  • Offer cannot be combined with any other promotion or discount
  • Rooms, special rates and special requests are all subject to availability
  • All hotel guests will be required to provide a valid passport or UAE Emirates ID upon check-in
  • All Signature Suites have a 100% deposit policy at the time of booking
  • In case of cancellation for Signature Suites, deposit paid is non-refundable

Imperial Club Airport Transfers

Airport transfers must be booked 48 hours in advance by emailing dxb-limodesk@atlantisthepalm.com with your contact details and flight arrival/departure details. The Audi A6 (or equivalent) can comfortably accommodate 3 passengers and 3 pieces of medium sized luggage. For pick-ups, the vehicle will wait two (2) hours after the flight arrival time, after which the transfer will be considered a 'no show'. For drop-offs, the vehicle will wait one (1) hour after the scheduled time of departure from the hotel noted in the booking request, after which the transfer will be considered a 'no show'. Complimentary transfers are valid only for bookings made from 1 September 2016.

  • Arrivals at Dubai International Airport Terminals 1 and 3: Please proceed to the Atlantis counter to be directed to your reserved vehicle. The Atlantis counter is located just after the baggage collection area, on the left after the exit where the travel agencies and hotel counters are located.
  • Arrivals at Dubai International Airport Terminal 2: An Atlantis chauffeur will be waiting outside the airport holding a ‘Name Board’.
  • Arrivals at Al Maktoum International Airport / Dubai World Central (DWC): An Atlantis chauffeur will be waiting outside the airport holding a ‘Name Board’.

Cancellation Policy

Rooms and Suites

  • Low Season : Bookings cancelled within 7 days prior to arrival at 15.00 hrs (DXB time) will be charged 100% of the total booking.
    05 May 2019 - 28 September 2019
  • High Season : Bookings cancelled between 8 - 21 days prior to arrival at 15.00 hrs (DXB time) will be charged 50% of the total booking. Bookings cancelled within 7 days prior to arrival at 15.00 hrs (DXB time) will be charged 100% of the total booking.
    06 January 2019 – 05 April 2019
    24 April 2019 – 04 May 2019
    29 September 2019 – 18 October 2019
    03 November 2019 – 22 December 2019
  • Peak Season : Bookings cancelled between 22 – 28 days prior to arrival at 15.00 hrs (DXB time) will be charged 25% of the total booking. Bookings cancelled within 21 days prior to arrival at 15.00 hrs (DXB time) will be charged 100% of the total booking.
    06 April 2019 – 23 April 2019
    19 October 2019 – 02 November 2019
    23 December 2019 – 25 December 2019
    02 January 2020 – 05 January 2020
  • Advance Purchase Rates: Full prepayment is required at the time of booking and is non-changeable and non-refundable.
  • No Show: 100% of the total booking, charged in all seasons.
    Early Departure: 100% of the total period booked will be charged.
  • New Year's Period:
    26 December 2019 and 1 January 2020
    Compulsory supplement to be applied on the night of 31 December
    100% of the total booked period will be charged in advance, non-refundable at least 45 days prior to arrival.

Aquaventure Waterpark and The Lost Chambers Aquarium

  • Aquaventure Waterpark tickets and The Lost Chambers Aquarium admission are 100% non-refundable and should not be resold

Dolphin Bay and Sea Lion Point

  • If cancelled more than 72 hours prior to interaction - 100% refund
  • If cancelled between 24 and 72 hours prior to interaction - 50% refund
  • If cancelled 24 hours or less prior to interaction - No refund
  • No shows are charged full amount

Restaurants

  • If you are running late or can no longer make your reservation please let us know by calling restaurant reservations on +971 4 426 2626

Atlantis Aquaventure

Aquaventure Waterpark

  • Aquaventure Waterpark ticket sales are final and are 100% non refundable
  • Aquaventure Waterpark is available to Atlantis resort guests free of charge and on a daily rate for all others
  • Aquaventure Waterpark is a shallow water facility. Please enter all pools and attractions feet first for your safety. Diving is not permitted anywhere in the resort
  • Life jackets are complimentary and available at towel rental locations
  • Life jackets are required for all swimmers under 48” / 1.2m and recommended for weak or inexperienced swimmers of all ages
  • All swimmers under 48” / 1.2m should be kept within arms reach of a responsible adult whenever in the water
  • Guests must be at least 1.2 metres tall to ride Tower of Neptune and Tower of Poseidon rides.
  • To avoid injury to yourself and others please walk at all times and do not run
  • Intoxicated guests will be refused entry to Aquaventure Waterpark
  • The lifeguard staff is present for your safety, please follow the safety instructions of the lifeguard staff at all times, or risk injury to yourself of others. Improper conduct, unruly behaviour and horseplay are not permitted and will result in your removal from the attraction and/or property
  • Children should be supervised at all times by a responsible adult. Lifeguards are present for the safety of all guests but there is no substitute for the constant supervision of your children and others you are responsible for.
  • Eye-glasses and jewellery should be removed prior to riding. Aquaventure Waterpark is not responsible for lost items, staff are not permitted to hold personal property. Please use the lockers to store your belongings.
  • For the enjoyment of all guests, queue-jumping or saving a place in the queue is strictly prohibited. Guests who violate this policy may be asked to leave Aquaventure Waterpark. Guests may not exit a queue and return to the same position for any reason
  • Aquaventure Waterpark attractions are body active, participatory activities. You should be a strong swimmer to participate. As with any such activity there are risks of injury. Overturning and / or collisions are possible while riding. Grasp the tube handles firmly and be careful to avoid other riders. Please observe each attraction in advance and decide if it is safe to participate. You are the best judge of your and those under your supervision’s abilities and limitations. Aquaventure Waterpark cannot be responsible for injuries or accidents
  • Aquaventure Waterpark attractions are not recommended for expectant mothers, persons with a history of neck, back, joint or heart problems, or persons overweight or with physically limiting conditions. Guests with injuries (casts, bandages, etc) or contagious diseases are not permitted on the attractions
  • Regular nappies/diapers are not allowed in any pool or attraction. Swim nappies / diapers are available in all gift shops
  • Please wear appropriate swimwear at all times. Inappropriate swimwear includes but is not limited to the following:
    • Thongs
    • Underwear on its own
    • Street clothes
    • Clothing with rivets, buckles or exposed metal
    • Long, loose-fitting clothing
    • Any garments deemed inappropriate by Atlantis Management
  • We request that Aquaventure Waterpark guests observe and respect cultural sensitivities which relate to this part of the world
  • Visitors are not allowed to bring food or beverages, glassware or alcohol into Aquaventure Waterpark
  • Aquaventure Waterpark reserves the right to inspect all bags for any such items
  • The management of Aquaventure Waterpark reserves the right to interpret these guidelines based on the unique circumstances of any given situation. Further, any issues not specifically referenced by these guidelines will be handled with the best interests of all affected parties
  • Admission to Aquaventure Waterpark must be purchased for Shark Safari and Ray Feeding activities

The Lost Chambers Aquarium

  • The Lost Chambers Aquarium ticket sales are final and are 100% non refundable
  • Guests under 16 years old must be accompanied by an adult at all times, including during participation in the Fish Tales Tour and Ray Feeding, Shark Safari and Ultimate Snorkel
  • Admission to Aquaventure Waterpark must be purchased for Shark Safari and Ray Feeding activities
  • Participants must be fully certified divers and present a valid dive card to be able to participate in Atlantis Dive Explorer and Predator Dive

Dolphin Bay and Sea Lion Point

General

  • For the safety of our animals, all jewelry and accessories (including hair accessories) have to be removed prior to entering the water
  • For all dolphin interactions a maximum of 3 children under 12 per adult are accepted
  • Every dolphin and sea lion interaction includes admission to Aquaventure Waterpark, plus 25% off the admission to The Lost Chambers Aquarium, on the day of the interaction
  • Video recording is not allowed at Dolphin Bay or Sea Lion Point

Rescheduling Policy

  • Only one complimentary rescheduling is offered. Further changes will be charged per person
  • 24 hour notice is required, or the request will not be granted, and a refund will not be issued
  • Programmes are not cancelled due to incremental weather

Dolphin Photo Fun

  • Participants of the Dolphin Photo Fun interaction must arrive at Atlantis at least 15 minutes prior the scheduled time for the interaction if coming as day guest
  • If a participant arrives 15 minutes* after the scheduled start time, they will be considered as a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the interaction itself
  • All children under 12 years must be accompanied by a participating adult of 18 years and above

Sea Lion Photo Fun

  • Participants must be a minimum of 6 years of age to participate. All children under 12 years must be accompanied by a participating adult of 18 years and above
  • Participants of Sea Lion Photo Fun interaction must arrive at Atlantis at least 15 minutes prior the scheduled time for the interaction if coming as day guest
  • If a participant arrives 15 minutes* after the scheduled start time, they will be considered as a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the interaction itself

Dolphin Scuba Dive

  • Children must be minimum 12 years old to participate.
  • Guests participating in Dolphin Scuba Dive must be scuba Dive Certified and present a valid Scuba Diving License
  • All dive gear will be provided. For the safety of our dolphins, no personal dive gear is allowed

Dolphin Encounter

  • Children of all ages are welcome to participate in Dolphin Encounter. All children under 12 years must be accompanied by a participating adult of 18 years and above

Dolphin Adventure

  • Children must be minimum 8 years old to participate. All children under 12 years must be accompanied by a participating adult of 18 years and above
  • Guests participating in the Dolphin Adventure must be confident swimmers and be able to tread water

Sea Lion Discovery

  • Participants must be a minimum of 6 years of age to participate. All children under 12 years must be accompanied by a participating adult of 18 years and above
  • Participants of the Sea Lion Discovery interaction must arrive at Atlantis at least 15 minutes prior the scheduled time for the interaction if coming as day guest
  • If a participant arrives 15 minutes* after the scheduled start time, they will be considered as a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the interaction itself

Royal Swim

  • Children must be minimum 12 years old to participate.
  • Guests participating in Royal Swim must be confident swimmers and be able to tread water

Restaurants

  • Hakkasan/Nobu
    Smart Elegant. Sleeveless t-shirts. swimwear, flip flops, sport shorts are not allowed. Children aged 4 years and above are welcome between 6:00pm & 6:30pm and from 7:00pm children aged 10 years and above are welcome.
  • Ossiano
    Smart Elegant. Sleeveless t-shirts. swimwear, flip flops, sport shorts are not allowed. During dinner Children aged 11 years and above are welcome.
  • BSK/Ayamna/Ronda/Kaleidoscope
    Resort Casual. Swimwear and towels are not allowed.
  • Wavehouse
    Resort Casual. Swimwear and towels are not allowed. From 12pm until 9:30pm all ages are welcome. From 9:30pm onwards 21+
  • Seafire
    Resort Casual. Swimwear, flip-flops and towels are not allowed. 
  • Kaleidoscope/Saffron
    In keeping with the relaxed ambience of the resort, the dress code is resort casual during the day and Minimum of tailored shorts, shirts with sleeves and any footwear in the evening. No swim wear or towels allowed.

  • Complimentary Valet parking is available whilst dining at Atlantis. 
  • Discounts or vouchers cannot be used in conjunction with an existing promotion, theme, brunch, events or special occasion.
  • We request our guest to inform us if they will be more than 15 minutes late for their reservation to enable the restaurant to re-allocate their reservation depending upon availability
  • For convenience we recommend to keep a note of your confirmation number with you.

Atlantis Members Terms & Conditions

General Terms

  • Atlantis Members to identify themselves with the dedicated Atlantis Member Card received upon check-in to avail all Member Benefits

Rooms

  • 10% off applicable on all packages booked direct online or via our reservations call centre only when you sign up as a member
  • Exclusive Partner Packages are excluded from the additional 10% discount Atlantis Member benefit, all other Atlantis Member benefits apply
  • Offer valid via Atlantis, The Palm website, and Atlantis Reservation Office
  • Room rates are subject to 10% service charge and 10% Dubai Municipality Fee
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable.
  • Additional 5% VAT tax will be applicable.
  • Room preferences, special rates and special requests are all subject to availability and is not available in conjunction with any other offer
  • Offer valid for new reservations only

Educational Dolphin Performance

  • Occurs daily at 11:40am in Dolphin Bay
  • Viewing to be from outside of the water

Happy Hour at The Edge

  • Available 4:00pm – 5:00pm daily
  • Selected beverages are complimentary
  • Age policy: 21 and above

Complimentary Fish Tales Tour

  • 2 Sessions take place daily between 10:00am – 12:00pm (First one at 10:00am and second one at 11:00am.)
  • Maximum of 10 people per session
  • Guests need to pre-book at Resort Activity Booking Points
  • Subject to availability

Spa Direct Benefits

  • 2 for 1 is only applicable on treatments above 500 AED
  • This offer is not applicable on retail purchases
  • Bookings are subject to availability
  • Pre-booking is required

The Zone

  • The Zone has an age policy for teens aged 13 - 17
  • Day Session: 10:30am - 6:00pm
  • Night Session: 7:00pm - 11:00pm
  • On session can be availed per day

AED 100 off wine bottles

  • Applicable for any wine bottle purchased through-out their stay, in all restaurants
  • There is no limitation for number of bottles ordered to avail this discount
  • Must be posted to the room, as discount will be availed upon check-out (will be deducted from total outstanding bill amount)
  • Not valid for in-room dining or mini bar
  • Not valid for special events or brunches

Sea Lion Selfie

  • Offer applicable for 10:20am session daily
  • This activity must be pre-booked at Resort Activity Booking Points
  • Capacity of 20 people per day
  • Subject to availability

Advance Purchase

  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and, 5% Value Added Tax is applicable
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable and will be collected upon check-out
  • Rate based on of 2 adults sharing the same room
  • Blackout dates and minimum length stay may apply
  • Bookings must be made at least 14 days in advance to avail this offer
  • Full prepayment is required at the time of booking and is non-changeable and non-refundable. Your credit card will be deducted for the full amount of the stay package. If a valid credit card is not provided, your booking will be cancelled.
  • Rooms, special rates and special requests are all subject to availability and is not available in conjunction with any other offer
  • Offer is subject to availability
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Offer valid for new reservations only
  • Offer cannot be combined with any other promotion or discount

Mastercard® Promotion

General T&Cs

  • All room rates are subject to 10% Service Charge and 7% Dubai Municipality Fee. They are also subject to 5% VAT. A Tourism Dirham Fee of AED20 per bedroom per night is applicable.
  • Rate based on of 2 adults and 2 children less than 12 years sharing the same room.
  • No retro claims will be accepted – offer only valid on new bookings with offer selected at time of payment
  • Booking dates and stay/redemption dates from 1 June till 23 October 2019
  • Offers must be requested and paid in full using a valid MasterCard debit or credit card
  • Offers can be purchased on the atlantisthepalm.com.au, Atlantis Reservation on +971 4 426 1000, Resort Activity Booking Points, as well as Aquaventure / Dolphin Bay / Lost Chambers ticketing plaza, and in all Atlantis restaurants
  • For all offers, the available discount must be requested by the MasterCard card holder. Discounts will not be granted automatically when paying with a MasterCard.
  • If a guest has made their booking/activity purchase online, he/she must present the MasterCard used for booking upon arrival at the gate or restaurant
  • All offers are all subject to availability
  • Offers valid for new reservations only
  • Offers cannot be combined with any other promotion or discount
  • Black out dates may apply

Stay offer:

  • Booking dates available from 1 June till 23 October 2019 for new bookings only.
  • Stay dates available from 1 June till 23 October 2019 for new reservations only.
  • Offers must be paid in full using a valid MasterCard or debit or credit card and must be presented upon check-in or else full room rate will apply
  • Rooms, special rates and special requests are all subject to availability
  • Offer cannot be combined with any other promotion or discount
  • Offer valid via atlantisthepalm.com, or Atlantis, The Palm website, mobile site and Atlantis Reservation on
  • 25% Restaurant discount only applies to guests staying in the resort with a mastercard rooms booking and is required to pay with Mastercard debit or credit card.
  • 20% off Ocean Palm and King and Queen Rooms with complimentary Kids Club session per stay
  • 30% off Imperial Club with complimentary Kids Club per day
  • 25% off Club Suites and Signature Suites with complimentary Kids Club per day
  • 25% off dinner with every Mastercard Room Booking only at Seafire, Nobu, Bread Street Kitchen, Ayamna, Ronda Locatelli, Hakkasan and Ossiano
  • The Mastercard F&B discount can be availed by any staying guest at Atlantis, The Palm during this period and is not limited to those who booked the Mastercard Stay offer.

Day Offer:

  • 25% off at ShuiQi Spa for treatments above AED 500
  • *25% off Atlantis Aquaventure 2 day mega pass – applicable online and gate rates at time of booking
  • *25% off Atlantis Aquaventure 1 day super pass – applicable online and gate rates at time of booking
  • *25% off Lost Chambers Aquarium general admission - Applicable on online and gate rates at time of booking
  • *25% off your Dolphin Encounter & Adventure– Applicable on online and gate rates at time of booking
  • *25% off Sea Lion Discovery – Applicable on online and gate rates at time of booking

Emirates Skywards Promotion

  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee, 5% VAT and a Tourism Dirham Fee of AED 20 per bedroom per night.
  • For general bookings outside the promotion, members staying at Atlantis will receive 1 Skywards Mile for each USD 1 spent on accommodation only.
  • Members who book 3 nights or more with Imperial Club Rooms, or Club Suites or Signature Suites during the promotion period, through the promotion link, will be eligible for the below Bonus Miles:
    • Imperial Club Room – 1,500 Bonus Miles
    • Club Suite – 3,000 Bonus Miles
    • Signature Suite – 10,000 Bonus Miles
  • Only bookings made under the ‘Emirates Skywards Offer’ will be considered eligible for this offer.
  • Members must book between 30 September – 31 January 2020
  • Members must stay between 30 September 2019 and 30 June 2020
  • Blackout dates are applicable during peak periods (inclusive of 22nd of December 2019 – 5th January 2020.)
  • A valid Emirates Skywards membership card (digital or physical) in the name of the staying guest and an original photo ID (Passport, Driver’s License or Emirates ID) must be presented upon check-in.
  • Skywards Miles will be credited to the member’s account within 6 weeks after payment has been made in full for the qualifying stay.
  • Receipts should be retained as proof of spend until Skywards Miles appear on the member’s statement. Receipts must be presented for a retroactive claim.
  • If the member wishes to claim an adjustment to the number of Skywards Miles awarded, or make a retroactive claim, the member must do so within six months of the check-out date, by sending a request to Emirates Skywards, with a copy of the bill, for which the member did not receive the correct number of Skywards Miles.
  • Emirates Skywards members may not earn Miles or points with any other frequent flyer or loyalty scheme for the same stay. Skywards Miles may not be combined with or transferred to any other loyalty scheme.
  • Skywards Skysurfers are not eligible for benefits or discounts. Emirates Skywards Family Card Holders may use the Emirates Skywards Blue tier benefits and discounts.
  • Rooms, special rates and special requests are all subject to availability.
  • This offer is subject to availability.
  • This offer is valid via the Atlantis, The Palm website, mobile site and Atlantis Reservation Office only.
  • Members are not eligible to earn Skywards Miles if the reservation was made via a Travel Agent or individual wholesale/ tour operator. Other non-eligible rates are defined as Airline Crew rates, Travel Industry Employee rates, Group bookings, Conference and Incentives Events, Government, Room Packages with discounted inclusions, Special Discounted stays, Discounted Long stays, Banquets, Club Membership fees, Gift Vouchers, bartered or complimentary room nights, and Atlantis employee rates.
  • This offer is valid for new reservations only.
  • These offers cannot be combined with any other promotion or discount.
  • Atlantis reserves the right to change these terms and conditions, along with the available benefits structure at any time, without any advance notice.
  • All Emirates Skywards standard terms and conditions apply, for more information visit Emirates Skywards

Delights Of Atlantis Half-Board

  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and 5% Value Added Tax
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable and will be collected upon check-out
  • All Signature Suites have a 100% deposit policy at the time of booking
  • In case of cancellation for Signature Suites, deposit paid is non-refundable
  • Half Board is not available: 19 December 2018 – 09 January 2019 (inclusive)
  • Further blackout dates and minimum length stay may apply
  • Half-board must be booked for the entire stay. Valid from the day of arrival
  • Must be booked in conjunction with a room
  • All guests in the room must be on the same meal plan
  • Rates calculated on 2 adults and 2 children less than 12 years sharing the same room
  • The Halfboard meal room key card entitles the holder to a buffet dinner meal or a three course dinner meal at the following restaurants: Kaleidoscope, Saffron, Ayamna, Plato’s, The Edge, The Shore, Ronda Locatelli, Bread Street Kitchen and Bar, Seafire Steakhouse & Bar, TBJ, Asia Republic, Shawafel, Nasimi Beach, Nobu, Ossiano
  • 1For dinner at Bread Street Kitchen & Bar and Ronda Locatelli restaurant, an additional fee of AED 85 per adult and AED 43 per child (4 to 11 years old) will apply, which includes a three-course meal
  • 2For dinner at Seafire Steakhouse and Bar, an additional fee of AED 210 per adult and AED 40 (kids menu only) per child (4 to 11 years old) will apply, which includes a three-course meal
  • 3For dinner at Ossiano and Nobu, an additional fee of AED 420 per person (10 years old and above) will apply, which includes a three course meal
  • 4For dinner at Hakkasan, an additional fee of AED 75 per child (ages 4-9) and AED 150 per person (ages 10 and above only) will apply. Dinner at Hakkasan will be available from 23 October onwards, from 6pm - 7.30pm only for Half Board diners
  • Ayamna is closed every Monday, Seafire Steakhouse & Bar every Tuesday and Ronda Locatelli every Wednesday
  • The Halfboard meal room key card cannot be used for beverages at all outlets (excluding Barazura as stated above), brunches or any other special occasion that may occur
  • The Halfboard meal room key card should be presented per guest dining for dinner per guest
  • It is highly recommended to make restaurant reservations prior to arrival to avoid disappointment over unavailability of restaurant choice
  • Halfboard meal room key card is not redeemable for cash
  • Atlantis reserves the right to withdraw the offer with 48 hours’ notice
  • Offer is subject to availability
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservations Office
  • Offer valid for new bookings only
  • Offer cannot be combined with any other promotion or discount

Platinum Halfboard

  • *All room rates are subject to 10% Service Charge and 7% Dubai Municipality Fee. A Tourism Dirham Fee of AED20 per bedroom per night is applicable
  • Rate based on of 2 adults and 2 children less than 12 years sharing the same room
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Rooms, special rates and special requests are all subject to availability
  • Offer is subject to availability
  • Offer valid for new reservations only
  • Offer cannot be combined with any other promotion or discount
  • Selection of Unlimited House Beverages, Wines & Beers as well as soft drinks can be enjoyed during Dinner only
  • Applicable across 9 restaurants: Kaleidoscope, Saffron, Ayamna, The Edge, The Shore, Wavehouse, Bread Street Kitchen and Ronda Locatelli
  • Platinum Half Board at Wavehouse will be applicable in the Restaurant area only
  • All guests in the room must be on the same meal plan
  • Alcohol may only be served to guests aged 21 years and above, as per UAE law
  • Atlantis, The Palm reserves the right to amend the participating restaurants and beverage selection at its discretion and without notice

UAE Residents

  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and, 5% Value Added Tax is applicable
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable and will be collected upon check-out
  • Blackout Dates: May apply
  • At least one valid Emirates ID must be presented at check-in per booked room, otherwise full charge will apply
  • Rooms, special rates and special requests are all subject to availability
  • Offer is subject to availability
  • Offer only valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Offer valid for new reservations only
  • Offer cannot be combined with any other promotion or discount
  • Aquaventure Waterpark, Dolphin Bay and The Lost Chambers Aquarium UAE Resident Rates Offers are 100% non-refundable

Taste Of Hakkasan

  • All room rates are subject to 10% Service Charge and 7% Dubai Municipality Fee. A Tourism Dirham Fee of AED 20 per bedroom per night is applicable
  • Package only valid for bookings with 2 nights minimum
  • Blackout days may apply
  • Taste of Hakkasan Menu only valid once during the stay
  • Taste of Hakkasan Menu is only applicable for two adults
  • Does not include any additional Food & Beverage orders during the meal – capped at 318 AED per person for the Taste of Hakkasan menu only
  • Children (11 years and under) can also dine for 75 AED
  • Age policy: Family seating is available for children of all ages until 6.30 pm. From 7 pm, children aged 10 years and above are welcome
  • Offer is subject to availability
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Offer valid for new reservations only
  • Offer cannot be combined with any other promotion or discount

Romance Staycation

  • All room rates are subject to 10% service charge and 7% Dubai Municipality Fee. A Tourism Dirham Fee of AED 20 per bedroom per night is applicable.
  • Additional 5% VAT tax will be applicable.
  • Rooms, special rates and special requests are all subject to availability and is not available in conjunction with any other offer.
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Offer valid for booking from
  • Offer only valid for new reservations booked through direct channels
  • Valid GCC resident ID must be presented upon check-in
  • Guest on Romance Staycation will receive:
    • Daily breakfast buffet at Kaleidoscope or Saffron
    • Complimentary Swedish Couples Massage one time per stay
      • Complimentary Swedish Couples Massage must be booked in advanced through ShuiQi Spa & Fitness reservations
  • Unlimited complimentary access to Spa wet facilities

American Express® Promotion

Stay Offer:

  • Booking and redemption dates: Now - 31 Jan 2020
  • Blackout dates may apply
  • Additional 5% off is only valid for stays during November - December, subject to availability at the time of booking
  • Offers must be requested on the Atlantis, The Palm website, mobile site, Atlantis Reservation office , and in participating Atlantis restaurants
  • For all offers, the available discount must be requested or selected online by the American Express card holder. Discounts will not be granted automatically when paying with an American Express card
  • If a booking is purchased online, you must present the same American Express card used for booking upon arrival at reception or restaurant
  • All offers are subject to availability
  • Offers are valid for new reservations only
  • Offers cannot be combined with any other promotion or discount
Room Offer:
  • All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and 5% VAT. A Tourism Dirham Fee of AED20 per bedroom per night is applicable
  • Rate based on up to 2 adults and 2 children (max. 11 years) sharing the same room
  • American Express card used to make purchase must be presented upon check-in or else full room rate will apply
  • Offer to be booked via this website or call Atlantis call center on +971 4 426 2000 and request the offer to receive the discount and then complete the transaction with their AMEX card. They must present the same AMEX card upon check in for validation
  • No retro claims will be accepted – offer only valid on new bookings with offer selected at time of payment
Food & Beverage Offer:
  • 20% discount F&B offer only applies to Nobu, Seafire, Bread Street Kitchen, Ayamna, Hakkasan, and Ronda Locatelli
  • F&B offer does not apply to room service; Aquaventure Waterpark restaurants; special events; Thursday, Friday and Saturday brunches; Conference and Banqueting
  • F&B offer only applies for AMEX guests staying in the hotel
  • For half-board offer purchases, all standard supplement charged at select Atlantis restaurants apply. The American Express® discount does not apply to theses supplement charges
  • Half-board inclusive dinners (without supplement charges) can be redeemed at either Kaleidoscope, Saffron, Asia Republic, Ayamna, Shawafel and The Burger Joint
  • F&B offer will not apply to restaurant bills charged to the guest room
  • To avail any restaurant F&B offer, payment must be made directly at the restaurant using your American Express card
  • Offer is valid for up to 8 guests including card holder
  • For all offers, the available discount must be requested or selected online by the American Express card holder. Discounts will not be granted automatically when paying with an American Express card
Spa specific offer Terms & Conditions:
  • Offer is valid only on Spa Treatments valued above AED 500 per person and does not apply to Retail, Salon, Colour Touch, Fitness and MediSpa services
  • Spa offer only applies for guests staying in the hotel
  • Offer does not apply on ShuiQi Spa retail products
  • Offer is valid for up to 4 guests including card holder
  • To avail the Spa offer, payment must be made directly at ShuiQi Spa using your American Express card
Vip Rewards
  • This offer is valid only at Hakkasan, Nobu, Ossiano and Seafire Steakhouse.
  • This offer is valid for 6 months.
  • This offer can only apply on a table of 4 people or less.
  • The offer can be used in conjunction with any other offer.
  • Bill has to be settled with a valid American Express credit or debit card.

Halloween

Atlantis Kids Club
  • Identification with proof of age (passport) is required for each child and must be presented upon entry to the facility during the first time
  • Initial registration must be completed by Parent/Guardian over the age of 18
  • Activities are adapted for each age group. If siblings request to be together, the older sibling may join the younger age group
  • Younger guests must be potty trained and diaper/pull-up free. Children must be checked in and out by a parent, legal guardian or designee
  • Due to safety and liability concerns, the Atlantis Kids Club team members cannot administer medication
  • It is required to share all medical and developmental conditions when registering for an adventure
  • Outside food and beverages are not allowed
  • The resort is not responsible for any valuables left with children
  • Atlantis Kids Club team members will not take disciplinary action other than a time out
  • Repeated disruptive behaviour will be brought to the parent’s attention and may result in exclusion from future participation
  • Activities, prices and times are subject to change without notice
  • An additional late fee of AED 75 per child will apply due to the absence of Parent/Guardian beyond normal operation hours. There will be a 15-minute grace period. Atlantis Kids Club is authorised to take any measures necessary for the child’s well-being
  • Adults are not permitted in the space during operational hours
  • Atlantis Kids Club Halloween Party has limited slots available, pre-booking and payment are required
  • The admission payment is non-refundable within three days of the event
  • This offer is not valid in conjunction with any other offers or promotions
The Zone
  • Identification with proof of age (passport) is required for each preteen/teen and must be presented upon entry to the facility during the first time
  • Initial registration must be completed by Parent/Guardian over the age of 18
  • Due to safety and liability concerns, The Zone team members cannot administer medication
  • It is required to share all medical and developmental conditions when registering for an adventure
  • Outside food and beverages are not allowed
  • The resort is not responsible for any valuables left with preteens/teens
  • Repeated disruptive behaviour will be brought to the parent’s attention and may result in exclusion from future participation
  • Activities, prices and times are subject to change without notice
  • Adults are not permitted in the space during event hours
  • Preteens/teens can check-in and check-out independently from the activities
  • Preteens/teens can purchase items from the Bar and payments can be made by cash, credit card of charged to the room
  • The Zone Halloween Party has limited slots available, pre-booking and payment are required
  • The admission payment is non-refundable within three days of the event
  • This offer is not valid in conjunction with any other offers or promotions
The Lost Chambers Aquarium
  • Activities, prices and times are subject to change without prior notice
  • Halloween themed activities will start from 6:00pm - 8:00pm. The Lost Chambers Aquarium is open from 10:00am - 10:00pm
  • No refund is available on The Lost Chambers Aquarium tickets once purchases. Unused admission ticket will not be refunded or used on another day
  • The Lost Chambers Aquarium admission ticket is for one-time entry only
  • One ticket per person and per visit only. No ticket no entry. Tickets must be scanned or validated before access is granted
  • Tickets must be used on the same day of purchase
  • Children below 16 years must be accompanied by an adult
  • Child on costume goes in free with full paying adult. This offer is not valid in conjunction with any other offers or promotions
  • Atlantis Resort guests to present valid room key to avail of complimentary access to The Lost Chambers Aquarium

Festive Fun

Rooms
  • 10% off applicable on all direct packages when you sign up as a member
  • All room rates are subject to 10% service charge and 7% Dubai Municipality Fee. A Tourism Dirham Fee of AED 20 per bedroom per night is applicable.
  • Additional 5% VAT tax will be applicable.
  • Rooms, special rates and special requests are all subject to availability and is not available in conjunction with any other offer
  • Book dates valid from 21 October 2019 – 20 November 2019
  • Stay dates are applicable for 23 December 2019 – 8 January 2020
  • Offer valid via Atlantis, The Palm website, mobile site and Atlantis Reservation Office
  • Offer valid for new reservations only
  • Offer cannot be combined with any other promotion or discount

Christmas Day Lunch at Seafire

  • Only available for Imperial Club and Suite bookings
  • 2 adults + 1 child for Imperial Club King bookings
  • 2 adults + 2 children for Suites & Imperial Club Queen bookings
  • Available on the 25 December 2019 at 12.30pm – 4pm
  • Offer only applicable for Set Menu and not for a la carte menu: 5 course Set Menu
  • Beverages not included
  • Booking required through restaurant reservations
  • Subject to availability
  • Lunch cannot be postponed or redeemed for cash at any outlet

Christmas Day Lunch at Ronda Locatelli

  • Only available for Imperial Club and Suite bookings
  • 2 adults + 2 children for Suites & Imperial Club Queen bookings
  • 2 adults + 1 child for Imperial Club King bookings
  • Available on the 25 December 2019 at 12:00pm - 3pm
  • Offer valid for 3 course Set Menu only
  • Beverages not included
  • Booking required through restaurant reservations
  • Subject to availability
  • Lunch cannot be postponed or redeemed for cash at any outlet

Christmas Day Brunch at Kaleidoscope

  • Only available for Imperial Club and Suite bookings
  • 2 adults + 2 children for Suites & Imperial Club Queen bookings
  • 2 adults + 1 child for Imperial Club King bookings
  • Available on the 25 December 2019 at 12:00pm - 3:30pm
  • Beverages not included
  • Booking required through restaurant reservations
  • Subject to availability
  • Brunch cannot be postponed or redeemed for cash at any outlet

New Year's Eve Bronze Package

  • Bronze package is applicable for Ayamna, Kaleidoscope and Saffron restaurants
  • Inclusive of 2 Bronze NYE package for adults (21+) and 2 for teens or kids (20 years or under)
  • New year's even dinner and party starts at 7:00pm